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The U.S based CRM product based company offering hosted as well as client/server based CRM products in enterprise Java and Microsoft Windows Technologies for more than two decades faced post-release challenges in form of issues reported by customers.

The client’s CRM product was under maintenance by e-Zest. Client partnered with e-Zest for conducting testing for our testing capabilities. To test the client’s CRM product at various levels and also provide post release support, e-Zest decided to test the product with an independent testing team isolated from the development bias.

Here's how:

  • e-Zest created an independent testing team.
  • Following kinds of testing were conducted:
  1. Functional Testing
  2. Data Validations
  3. Performance Testing with
  4. User Load
  5. Data Load
  6. Destructive Testing for better functional coverage
  7. Regression Testing
  • Independent testing of CRM eliminated issues reported by customers within 3 months.
  • This tremendously helped to improve the client’s credibility and growth.
Tools

  • Bugnet
  • Test Complete 5.0

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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.