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Client is a IT networking solutions provider with enterprise partnerships with leading Networking Infrastructure Solutions Partners, and strategic associations. The project was to build a IT Infrastructure tracking system using Microsoft CRM 1.2.

The vision of the project was to leverage Microsoft CRM to provide a birds-eye view of the entire infrastructure assets of customers in various sites. That would facilitate a single point of control to clients and resellers.

Here's how e-zest helped the client achieve this:

  • e-Zest developed two modules

Network Module: This module provides interfaces to view and manage information related to various IT assets. Security can be defined at individual asset level.
User Module: User Module was developed to manage external users (clients, resellers). This module also provided generic administrative capabilities like Site Management.

  • The application fulfilled client’s requirements of single point of access for clients’ data as well as data related to IT assets within MS-CRM without disrupting regular CRM processes.
  • We devised non-intrusive technical solutions that enabled smooth implementation and adoption of new modules within CRM while providing secure access to external users.
  • A look-and-feel exactly matching MS-CRM interface demonstrated e-Zest expertise in web design and graphics capabilities and ensured uniform user experience for end users.

Technology used

  • Microsoft.Net, SQL Server

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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.