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Client is a leading CRM product company offering CRM product solutions for enterprises. To leverage the advantage of highly skilled professionals available at substantially lower cost, the client wanted to shift the non-customer facing lifecycle of their software products to India.

With a vision to open their subsidiary company in India they desired for an incremental and organic approach towards such transition keeping in view risks and investments involved. They chose e-Zest as their Offshore Development Center (ODC) partner for this project.

This is how e-Zest helped the client

  • e-Zest executed three projects under this ODC.
  • Once the rationale for offshore development is substantiated, teams were then transferred to the client’s subsidiary.
  • e-Zest proposed a Built-Operate-Transfer model where the client could transfer the projects to ODC at e-Zest without any investment on infrastructure and administrative processes.
      • Software as a Service (SaaS) Enterprise CRM
      • Enterprise CRM Product
      • Independent Testing
  • This ODC operated on a Build-Operate-Transfer basis whereby e-Zest team provided design, development, testing, maintenance, enhancement and production support to the client’s On-Premise and Software as a Service (SaaS) versions of CRM products.
  • The team was then transferred to client’s subsidiary in India at the end of three years of ODC contract.
  • This greatly helped the client while they were working out their rationale of their offshore subsidiary company.

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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.