---
title: Casestudy- ODC for SaaS business application provider
description: e- Zest built a dedicated SaaS offshore development center for a London-based software company providing them with high-quality, high-value business and mobility solutions to small and medium businesses.
image: https://www.e-zest.com/hubfs/case_study/2019%20Banners/ODC%20for%20SaaS%20business%20application%20provider.jpg
---
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# ODC for SaaS Business Application Provider
- ClientMid-size ISV from UK
- DomainISV
ODC SaaS Offshoring Outsourcing
## Download Case Study
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- [Challenge](https://www.e-zest.com/casestudy-odc-for-saas-business-application-provider#challenge)
- [Approach](https://www.e-zest.com/casestudy-odc-for-saas-business-application-provider#approach)
- [Solution](https://www.e-zest.com/casestudy-odc-for-saas-business-application-provider#solution)
- [Result](https://www.e-zest.com/casestudy-odc-for-saas-business-application-provider#result)
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## Key challenges
The client had no experience with offshoring and were wary of large outsourcing firms and potential lack of attention, quality and product ownership with an offshore team.
## Approach
The Client had a vision to develop and deliver business software for small and medium businesses using software-as-a-service and wanted a reliable and steady partnership with an outsourcing firm who would not just deliver the software for them but also correlate with their vision and business model. e-Zest was chosen by the client to partner with them on this endeavor after extensive due diligence and reference check.
## Solution
#### e-Zest developed three projects under this ODC:
- Building SaaS ERP product
- Building SaaS CRM product
- Maintenance and support teams
#### **SaaS ERP**
This project involved development of integrated business suite supporting ERP and e-Commerce capabilities targeted at small and medium enterprise where application modules can be accessed using Software as a Service (SaaS) delivery model. Application users will have the flexibility to configure and subscribe application modules. Application modules can work seamlessness in integration with other modules or independently depending on user subscription module configurations.
#### **SaaS CRM**
With the immense success of ERP Suite, the client wanted to leverage the same platform to offer CRM Suite interoperable with ERP Suite. With this in mind, a project for development of CRM Suite was initiated.
#### **Maintenance and support team**
Once ERP Suite was launched, extensive production and maintenance support was needed and a dedicated team was set up for such support. This team is responsible for
- Resolving issues on production
- Level 2 e-mail support during the client’s work hours for resolution of customer reported issues that were not resolved with admin level settings and configuration
- Weekend support for critical issues on hourly billing basis
- Building multi-lingual support and adding a Chinese interface
## End result
e-Zest team collaborated very closely with the client to the point where they were treated as an extension of the client’s business facing team. e-Zest completed an ERP suite for the client which was immensely successful and led to the client requesting a CRM suite which was completed successfully. e-Zest was also flexible enough to follow up on the ERP suite by setting up a dedicated maintenance and support team.
DOWNLOAD CASE STUDY
## Similar case studies
### [ Work Integrated CRM for insurance providers’ and applicants’ marketplace The client wanted e-Zest to design a marketplace and integrate insurance providers on this marketplace to deliver online applications to the insurance providers digitally and securely. The marketplace also required to have the customer and lead management module.](https://www-e-zest-com.sandbox.hs-sites.com/casestudy-integrated-crm-for-insurance-providers-and-applicants-marketplace)
### [ Work Scalable data repository and data visualization Thousands of financial institutions and companies worldwide rely on the client to improve their operational efficiency and increase revenues. These organizations needed to understand information about their end customers and hence client was looking for an interactive data visualization tool for these organizations.](https://www-e-zest-com.sandbox.hs-sites.com/casestudy-scalable-data-repository-and-data-visualization)
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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.
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