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Enhancing Debt Collection with Cognitive Process Automation

Casestudy KAPS NLP Insurance Provider

Client Overview

The client is a leading insurance company that provides financial security to businesses and individuals through a wide range of insurance products and services. They faced several challenges in their debt collection process, including managing longtail debts, resource-intensive manual processes, and communication gaps with debtors.

Cognitive Process Automation with KAPS Framework by e-Zest significantly helped them streamline their debt collection process and enabled them to improve efficiency and stability. Our solution employed Natural Language Understanding to effectively comprehend and respond to debtor communications. It also utilized advanced algorithms to identify and prioritize longtail debts for targeted follow-up and resolution.

This solution resulted in substantial business benefits like: 
  • Approx. 18% increase in debt recovery rates
  • Reduction in manual intervention
  • Reduction in debt collection costs

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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.