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Process Intelligence Platform to Enable Business Process Optimization​

Casestudy Process Automation Process Optimization Process Customization

The client is a leading provider of automation for global enterprises. With a diverse customer base across industry verticals like Healthcare, Telecom, Manufacturing, Public Services, etc., they help in automating several business processes.

The client used to capture a process in the XML format and then automated it, but they faced several challenges like incorrect process insights, difficulty in tracking business processes and ROI, inaccurate identification of automation priority targets, etc. To address and resolve these issues, e-Zest developed a process intelligence platform to enable users to effectively analyze business process data and make informed decisions on process optimization.

Our solution delivered significant business outcomes like: 
  • Improved ROI figures
  • Easy detection of discrepancies through system-generated risks and alerts
  • Real-time process updates on visualization and data analytics for process intelligence
  • Process customization within the application
  • Reduced complexity of processes and training efforts

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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.