---
title: Product Help Desk Support Services Companies
description: A leading product help desk support services provider over the globe. e-Zest support services include order management, licensing/subscription and warranty support, technical support and technical writing.
image: https://www.e-zest.com/hubfs/Banners/Social/04%20Digital%20Engineering%20web.png
---
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- [Product Engineering](https://www.e-zest.com/digital-product-engineering-services)
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#### Elevating Product Engineering with AI and ML
As technology evolves and customer choices broaden, there is an increasing ...
[Read more](https://blog.e-zest.com/elevating-product-engineering-with-ai-and-ml)
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#### e-Zest – An Accion Labs Company gets Recognition as a Contender in the ISG Provider Lens™ Study on Digital Engineering Services 2024
We are delighted to announce that e-Zest – An Accion Labs Company has been ...
[Read more](https://blog.e-zest.com/news/e-zest-an-accion-labs-company-gets-recognition-as-a-contender-in-the-isg-provider-lens-study-on-digital-engineering-services-2024)
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[CSR](https://blog.e-zest.com/csr)
#### e-Zest Solutions supports Digital Pune Mission
**Pune, India:** e-Zest Solutions, a leading digital technology innovation ...
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# Product Help Desk Support Services
[](https://cta-redirect.hubspot.com/cta/redirect/744339/1c80e2a3-3331-4fa1-8a3e-b06bc506baa0)
With rapid release cycles, expanding customer base and global product reach coupled with SaaS or cloud delivery, mobile/tablet enablement that requires multi-lingual, multi-device and multi-geography support, supporting software products over product lifecycle has become extremely challenging and costly affair. Apart from this, with lower entry barriers, software product companies are facing pricing pressure which is impacting business margins.
Leveraging a global delivery model, we provide packaged offering ranging from order management, technical support, and product release and licensing support to provide end-to-end pre-and post-sales product support services to help you reduce total cost of operations, increase time to market and improve customer satisfaction across geographies.
## Some of the key product helpdesk support services include
- ### Order Management
- Presales inquiry
- Product information
- Post sales queries/inquiry
- Presales kit support
- Order processing
- Customer coordination and relationship management activities
- ### Licensing/subscription and warranty support
- New customer enrolment
- Verification and validation
- License activation/deactivation management
- Licensing issues management
- Licensing/subscription management issues handling
- Warranty purchase registration
- Warranty claims processing
- Extended warranty validation and service contract management
- ### Technical Support
- How to questions
- L1/L2/L3 technical support depending on support needs
- Cloud deployment and maintenance support
- Remote technical support
- Voice/Chat based technical support
- Upgrades and system optimizations
- Data backup/recovery
- Installations and product upgrades
- Configuration management
- System administration
- ### Technical Writing
- Product Documentation
- User Manuals
- Installation and configuration guides
- System Administration Manuals
- Reference Manuals
- Troubleshooting guides
## Some of the key differentiators in e-Zest product helpdesk support offerings include
- Services across product lifecycle providing integrated services at one roof
- Agile approach to solution delivery
- Support includes L1, L2, L3 support needs
- Ability provide support in multiple international languages
- Robust infrastructure ensuring high connectivity, bandwidth availability, scalability and business continuity
- 95% customer satisfaction levels for help desk support services provided to existing ISV customers
We have created product helpdesk support framework for leading ISVs which helped them achieve optimized support governance structure with 30 to 50% business growth and up to 15 to 40% cost savings. Please refer case study section for more details about approach followed by e-Zest for achieving those KPIs.
## Other related services
- [Technology Partner for Startups](https://e-zest-3.hs-sites.com/technology-partner-for-startups?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
- [Software Maintenance and Support Services](https://e-zest-3.hs-sites.com/software-maintenance-and-support-services?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
- [Product Research & Development Services](https://www.e-zest.com/product-research-development-services)
- [Product Release and License Management](https://e-zest-3.hs-sites.com/product-release-and-license-management?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
- [Product Maintenance and Support](https://e-zest-3.hs-sites.com/product-maintenance-support?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
- [Software Product Testing](https://e-zest-3.hs-sites.com/software-product-testing?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
- [Software Product Modernization](https://e-zest-3.hs-sites.com/software-product-modernization?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
- [Product Feature Enhancement](https://e-zest-3.hs-sites.com/software-product-enhancement?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
- [Product Design and Development](https://e-zest-3.hs-sites.com/software-product-design?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
- [Outsourced Product Engineering](https://e-zest-3.hs-sites.com/offshore-product-development?__hstc=145482475.100ed7d1c273da0f8997c83bfaddfc7b.1555258405475.1555258405475.1555258405475.1&__hssc=145482475.1.1555258405476&__hsfp=2151446153)
## Related Insights
### [ Work IoT solution for modular smart-cases A smart-case typically houses a battery pack, the main controller board and the electromechanical components that interface with the buttons/ports of the phone/tablet that fits into it. The need was to develop uniform solution across various platforms Android to Windows-based tablets and phones.](https://www-e-zest-com.sandbox.hs-sites.com/iot-solution-for-modular-smart-cases)
### [ Work Certification analytics through big data and machine learning Rx claims certification testing to determine anomaly among the business rules of 2 pharmacy benefit managers (PBMs) responsible for half a million transaction records in a day.](https://www.e-zest.com/casestudy-certification-analytics-through-big-data-and-machine-learning)
### [ Work Enabling unified experience with headless Magento and AEM for a Fortune 500 healthcare giant The client was looking for modern B2C e-commerce that would provide flexibility to the marketing team and unify end-user experience.](https://www-e-zest-com.sandbox.hs-sites.com/enabling-unified-experience-with-headless-magento-and-aem-for-a-fortune-500-healthcare-giant)
- [About](https://www.e-zest.com/about-us)
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- [Healthcare](https://healthcare.e-zest.com/)
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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.
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