Team Lead

We are looking for a Team Lead with 6 to 8 years of experience in handling teams and experience in managing customer service/operations teams (US region).

Responsibilities

• Experience in managing customer service/operations teams (US region)
• Should possess excellent communication skills required to interact with internal/external stakeholders and act the face of the organization
• Should be well versed with Data Protection, PCI Zone working/compliance and all related security aspects of banking process
• Deep knowledge and understanding on banking services and operations
• Knowledge of KYC / KYB and related compliance and working closely with the internal security team

Requirements

• Experience in driving QA and act as coach/mentor for the team
• End to End ownership of entire process and team performance
• Should be quickly able to identify training needs and implement corrective measures
• Act as point of escalation and should be able to effectively resolve escalated issues
• Consistently maintain high team productivity and high C-Sat / NPS rating
• Excellent communication skills
• Work from office in the US time zone