---
title: Technical Support Service
description: e-Zest harnesses its experience with some of the leading technology companies and enterprise businesses and its understanding of challenges to bring the best in technical support for its clients.
image: https://www.e-zest.com/hubfs/Banners/Social/06%20sub%20service%20web.png
---
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#### Elevating Product Engineering with AI and ML
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#### e-Zest – An Accion Labs Company gets Recognition as a Contender in the ISG Provider Lens™ Study on Digital Engineering Services 2024
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# Technical Support Service
[](https://cta-redirect.hubspot.com/cta/redirect/744339/1c80e2a3-3331-4fa1-8a3e-b06bc506baa0)
An integral part of customer satisfaction is an effective and high quality technical support services.
e-Zest harnesses its experience with some of the leading technology companies and enterprise businesses and its understanding of challenges to bring the best in technical support for its clients. It helps in reducing total cost of ownership for its clients’ end customers by providing comprehensive solutions for complex technical problems.
The technical support offerings from e-Zest include a 24 x 7 technical support and problem resolution for OEM customers and customer hardware, software, peripherals and internet infrastructure manufacturing companies. These include installation and product support up & running support, troubleshooting and usage support.
**e-Zest Service Distinguishers:**
- Goes beyond the traditional reactive mode of customer issue handling to a proactive customer profiling, predictive analytics and flat tiered models.
- A competent understanding of the product functionality and technology issues.
- 24 x 7 service
- Multi Channel: Voice, Email, Chat and Web
- Private labeled service
- Quality Monitoring
- Dedicated lab
- Field simulations
- Packaged Services which include – Tech-support operational assessment, Transformation to knowledge centered support, Support contract management, RMA logistics and life cycle support, Managed services for the install-base these services have specific deliverables and are serviced by our on-demand experts.
- Focus on enterprise product support
- Knowledge centric approach – shift from post-failure analysis to predictive analytics
- Increased efficiency in solving problems:
- Overall 30% to 60% improvement in resolution time
- Increased support capacity by 20% to 100%
- Efficient and timely creation of knowledge assets
- First call closures increased by approx. 75%
- Approx. 20% reduction in total number of support calls
- Flat-tier and multi-tier service models
- Direct association with in-house engineering team to offer value added services
- Helps organizations stay ahead in a highly competitive business environment
- Helpdesk models are thus tailored to meet the needs of individual customers for successful outsourcing outcome, as the one-size-fits-all option no longer exists. Acknowledging the concerns of the market through commitment and customer feedback, the company has developed solutions for the entire Support Life Cycle Management
**e-Zest Services include:**
- Multi-Channel Support Solution: Voice / Email / Chat / Web
- Enabling Tools: CRM, Knowledgebase, Remote Diagnostics
**Telecom Support Services**
- Level 1 Support Services
- Functional Usage Support
- Provisioning / Installation / Configuration
- Email / Chat / Web support services
- Level 2 Support Services
- Line fault troubleshooting
- Line fault repair (Coordination with field service team)
**Consumer Hardware / Product Support Services**
- Installation / Configuration Support
- Product Registration / Activation
- Functional Usage Support Services
- Troubleshooting
- Engineer dispatch
- RMA / Warranty Support
**IT & Software Support Services**
- Troubleshooting –L1/ L2
- Functional Usage Support Services – L1
- I-M-A-C: Install, Move, Add, Change Support – L1 / L2
- Repair / Upgrade Issues
- Engineer dispatch
- System & Account Management – L1 / L2
- Warranty/ Post Warrant/ RMA support
- AMC/ Cross/ Up selling of warranty and Spares
## Other related services
- [Linux Services](https://www.e-zest.com/linux-services)
- [Infrastructure Management and Technical Support](https://www.e-zest.com/infrastructure-management-support)
- [Facility Management Services](https://www.e-zest.com/facility-management-services)
- [Disaster Recovery Management](https://www.e-zest.com/disaster-recovery-management)
- [IT Asset Management](https://www.e-zest.com/it-asset-management)
- [Help Desk Management Services](https://www.e-zest.com/helpdesk-management-services)
- [Security Services](https://www.e-zest.com/security-services)
## Related Insights
### [ Work Building scalable enterprise digital commerce for a global pharma giant Digital transformation around the e-commerce services across multiple geographies and business divisions for a globally leading pharma company.](https://www-e-zest-com.sandbox.hs-sites.com/building-scalable-enterprise-digital-commerce-for-a-global-pharma-giant)
### [ Work IoT solution for modular smart-cases A smart-case typically houses a battery pack, the main controller board and the electromechanical components that interface with the buttons/ports of the phone/tablet that fits into it. The need was to develop uniform solution across various platforms Android to Windows-based tablets and phones.](https://www-e-zest-com.sandbox.hs-sites.com/iot-solution-for-modular-smart-cases)
### [ Work Enabling unified experience with headless Magento and AEM for a Fortune 500 healthcare giant The client was looking for modern B2C e-commerce that would provide flexibility to the marketing team and unify end-user experience.](https://www-e-zest-com.sandbox.hs-sites.com/enabling-unified-experience-with-headless-magento-and-aem-for-a-fortune-500-healthcare-giant)
## Interested ?
Lets talk about how e-Zest can help you.
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- [About](https://www.e-zest.com/about-us)
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- [Healthcare](https://healthcare.e-zest.com/)
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Contact us
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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.
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