---
title: Vendor Management Services
description: e-Zest strives to ensure a smooth service flow between all third party vendors related to IT for its client organizations through an impeccable vendor management service involving regular follow up and maintenance of contract details.
image: https://www.e-zest.com/hubfs/Banners/Social/04%20Digital%20Engineering%20web.png
---
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#### e-Zest – An Accion Labs Company gets Recognition as a Contender in the ISG Provider Lens™ Study on Digital Engineering Services 2024
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# Vendor Management Services
[](https://cta-redirect.hubspot.com/cta/redirect/744339/1c80e2a3-3331-4fa1-8a3e-b06bc506baa0)
e-Zest strives to ensure a smooth service flow between all third party vendors related to IT for its client organizations through an impeccable vendor management service involving regular follow up and maintenance of contract details.
**Distinguishing features of the e-Zest Vendor Management Services:**
- Creation and maintenance of the Vendor database.
- Co-ordination with 3rd party vendors for maintenance & installation.
- Follow-up with vendors in case of hardware/software problem resolution.
- Tracking inventory of any items sent for repairs & follow up for replacement.
- Preparing vendors respective SLA
- Liaisoning with vendors, OEMS, service providers for related work, equipments
- Deploying and maintaining critical part inventory of vendors
- Measuring severity parameters of SLA and perform complain escalations respectively
- Logging and escalating complains with vendors and tracking till resolution
- Analyzing, rating performance of vendor’s vice versa their SLA
- Assuring and achieving committed uptime from vendors
- Penalty and rewards commercial implications for the vendors
- Reports; Analytical, Graphical, MIS
## Other related services
- [Linux Services](https://www.e-zest.com/linux-services)
- [Infrastructure Management and Technical Support](https://www.e-zest.com/infrastructure-management-support)
- [Technical Support Services](https://www.e-zest.com/technical-support-services)
- [Facility Management Services](https://www.e-zest.com/facility-management-services)
- [Disaster Recovery Management](https://www.e-zest.com/disaster-recovery-management)
- [IT Asset Management](https://www.e-zest.com/it-asset-management)
- [Help Desk Management Services](https://www.e-zest.com/helpdesk-management-services)
- [Security Services](https://www.e-zest.com/security-services)
## Related Insights
### [ Work Building scalable enterprise digital commerce for a global pharma giant Digital transformation around the e-commerce services across multiple geographies and business divisions for a globally leading pharma company.](https://www-e-zest-com.sandbox.hs-sites.com/building-scalable-enterprise-digital-commerce-for-a-global-pharma-giant)
### [ Work IoT solution for modular smart-cases A smart-case typically houses a battery pack, the main controller board and the electromechanical components that interface with the buttons/ports of the phone/tablet that fits into it. The need was to develop uniform solution across various platforms Android to Windows-based tablets and phones.](https://www-e-zest-com.sandbox.hs-sites.com/iot-solution-for-modular-smart-cases)
### [ Work Enabling unified experience with headless Magento and AEM for a Fortune 500 healthcare giant The client was looking for modern B2C e-commerce that would provide flexibility to the marketing team and unify end-user experience.](https://www-e-zest-com.sandbox.hs-sites.com/enabling-unified-experience-with-headless-magento-and-aem-for-a-fortune-500-healthcare-giant)
- [About](https://www.e-zest.com/about-us)
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- [Insights](https://blog.e-zest.com/)
- [Healthcare](https://healthcare.e-zest.com/)
- [Accion Labs](https://www.accionlabs.com/)
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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.
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