BPO Services

Taking customer service to the next level

The customer service industry is witnessing disruptive transformation. Enterprises are pressured to deliver to customer expectations across varied channels. In this era where a brand’s reputation is vulnerable, thanks to the all-powerful social media, it becomes important to have a robust and dynamic customer support system. Successful companies have understood that and placed a high emphasis on effective customer service and support.

Moreover, businesses are increasingly focused on mobile solutions and agile services. A customer-focused approach is the USP for many companies out there. Customer service has moved beyond just a means to save costs and is a growth driver for businesses today.

e-Zest’s BPO Services support businesses across industries globally. On account of our team’s intensive experience in this industry, we are primed to deliver a high quality customer support experience to our clients.

We offer the following services:

  1. Technical Support Services: Our tech support team offers a whole range of services including remote desktop management, application operation support, and network support along with level 0, level 1 and level 2 services.
  2. Voice Support Services: Be it product information, customer complaints or status check, we handle it all for you.
  3. Chat Support Services: Our services available in real-time anytime, anywhere.
  4. Email Support Services: Email can do a lot of things. Our email support team is capable of handling all your incoming and outgoing mails. We offer smooth operations and offer a huge competitive advantage to enterprises.
  5. Content Review Services: Our content review services team checks all your content for relevance and compliance and offers guidance on all your critical content.

We are focused on delivering services that offer value to our clients. e-Zest’s BPO services have helped many enterprises achieve their business objectives in quick time at an exciting price. We are an ISO 27001:2013, ISO 9001:2008 and CMMI Level 3 certified company focused on helping clients get the most out of their technology investments.

Write to us at info@e-zest.com and experience our customer support experience today!

e-Zest Solutions is digital experience engineering company with facilities in the United States (Detroit & San Jose), Germany (Hannover), United Kingdom (London UK) and India (Pune) with global clientele. Our services include custom software development, offshore software development, UX consulting, BigData, Managed cloud Services (Azure & AWS), SharePoint consulting/Migration, Enterprise Java application development, Automated software testing services.