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Optimization, when done with an operational mindset, results only in short-term solutions. We focus on prudent classification of business process gaps and look beyond the obvious at the real root cause, curate solutions that deliver strategic value. The process covers exploration & analysis of key areas like workstreams, business processes, IT functions and technology landscape. Recommendations are driven based on parameters that directly impact the operational and strategic value streams of your business.
Operational gaps and tactical problems are an unavoidable reality in every business. Modern-day technologies provide various options to automate and integrate business functions; however, continuous changes in the business environment and ecosystem imply that gaps continue to surface in different forms. Information Technology has always been the primary vehicle for business automation and integration. However, operations line managers not conversant with technology can easily take decisions inspired by symptoms rather than the root cause.
e-Zest’s business process experts specialize in navigating operational workstreams, business processes, and IT functions to conduct root cause analysis. Our approach to cure problems at their root involves:
- Right diagnosis
- Prudent classification, as strategic gaps cannot be filled with an operational mindset
- Objective prioritization and decision making based on factors most important for your business
On one hand, we adopt proven problem-solving techniques and best practices of business process engineering, data engineering, user experience engineering to provide sustainable solutions. While on the other hand, we blend new age digital innovations such as Acti-on and eZeDataOps thereby enabling accelerated solution delivery.
If you find that the problem-solving patterns in your organization are not delivering sustainable results, or worse still, adding overheads; get in touch with our team of experts to help you embrace and resolve your challenges. Reach out to us at email@example.com or fill out the form below to speak with our consultancy experts.
A fortune 500 automotive manufacturer was experiencing degraded performance of sales function in selling latest models of premium vehicles due to inadequate knowledge of differentiating features. e-Zest consultants brought paradigm shifts in training process, replacing conventional knowledge management solutions with multi-channel interactive knowledge platform. Our solution helped to educate, engage and inspire sales force, improving their performance using productivity and collaboration tools embedded within the platform.
An established beauty and wellness brand with a widespread customer loyalty required an omni-channel solution to streamline their online sales and in-store customer experience. IT ecosystem suffered from inadequate customer profiling and fragmented identity due to IT systems like ERP, CRM, Warehouse Management System, an e-Commerce Portal working in silos. We defined a solution that consolidates, traces and maps customer data from different channels to deliver seamless customer experience.
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