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Improving the Product Manuals & FAQs with Knowledge Assistant for India's Leading Industrial Manufacturer

Casestudy NLP Product Automation Industrial Manufacturer Generative AI

Client Overview

The largest India-based industrial manufacturer wanted to enhance its product manual and FAQ generation processes. The company’s existing processes were manual, resulting in inefficiencies and delays, inconsistency, inaccuracy, and high support costs.

To address these issues, e-Zest developed a customized Knowledge Assistant powered by advanced NLP capabilities. This solution automated the creation of product manuals and FAQs, ensuring clarity, accuracy, and adherence to industry standards. The results were remarkable:

  • Approx. 50% reduction in the time required for product manual and FAQ generation 
  • At least 40% decrease in customer support inquiries
  • 30% reduction in service requests because of enhanced documentation

Fill out the form and read the detailed case study to know more. 

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.