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Increasing E-commerce Sales with
Gen AI Product Recommendations

Casestudy KAPS Gen AI E-commerce Platform

Client Overview

The client, a prominent e-commerce company known for its commitment to quality and innovation, was struggling to provide customized product recommendations to its customers. Lack of personalized suggestions resulted in high cart abandonment rates, customer dissatisfaction and lost revenue.

To help them overcome these challenges, e-Zest introduced a Knowledge Assistant powered by the KAPS framework. This solution seamlessly integrated with the client’s platform and incorporated advanced Generative AI models for personalized product recommendations.

The results? 
  • 27% increase in conversion rates
  • 18-point boost in customer satisfaction scores (CSAT)
  • Approx. 35% reduction in cart abandonment rates

Fill out the form and download the detailed case study to know more.

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.