Building scalable enterprise digital commerce for a global pharma giant
Digital transformation around the e-commerce services across multiple geographies and business divisions for a globally leading pharma company.
e-Zest protects the intellectual property rights of customers through a three-pronged approach: Contractual Safeguards Culture Building Controls and Practices.
Contractual Safeguards
e-Zest executes an NDA (Non- Disclosure Agreement) with the customer, whereby undertaking that all information received and deemed to be confidential will be maintained in confidence. e-Zest issues an explicit undertaking that it will not reverse engineer any of the customer’s products.
e-Zest further executes similar NDAs with each of its employees who are involved in projects for the customer.
Customers can define a list of close competitors, and e-Zest undertakes that it will not initiate work with any of them in the same application area.
The customer and e-Zest shall mutually indemnify each other against breach of any third party IP in the course of conducting work under the proposed agreement.
The customer can ask e-Zest to be responsible for safe-keep of all equipment on loan to e-Zest, without creation of ownership in any form and without any encumbrances. It can further ask that such machines be labeled as its property and not be shifted from the intended facility to any other location without prior consent.
The customer can choose the country of jurisdiction for IP related issues.
Culture Building
e-Zest promotes an internal culture where every individual is aware of and respects the IP rights of customers. This is accomplished through:
An IP policy articulated by the top management that serves as bedrock for all subsequent policies and compliance mechanisms.
Awareness programs that educate employees on IP issues.
IP sessions as part of employee induction programs.
Controls and Practices
Consistent with the policies outlined above, e-Zest has put in place a set of clearly defined controls and safeguards. Given below are the examples of such controls and practices:
Subject to agreed minimum levels of business, e-Zest can arrange for physically isolated and secure space for executing projects.
e-Zest has instituted access control, visitor log/visitor badge and posting of security personnel in its development facilities.
e-Zest has instituted a ‘movement control’ log for all equipment and media.
e-Zest has well-established processes for backup and other MIS safeguards. While the above serve as a few examples of the standard controls in place, e-Zest welcomes customers to suggest additional controls and practices, if any.
