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Operations Agent

Pune
  • Customer Support
  • Banking Operations
  • CRM
  • Socure, Alloy
  • Middesk

We are looking for an Operations Agent with 3-6 years of experience in handling banking services for US region.

Responsibilities
  • Experience in handling banking services (US region)
  • Deep knowledge and understanding on banking operations
  • Hands-on experience on banking systems/application and CRMs
  • Support call centre activities and trouble shoot issues reported or quickly address tickets/incidents raised
  • Work on reporting activities and provide regular process updates to the customer service team and all relevant stakeholders
  • Experience in Socure, Alloy, and Middesk tools will be an added advantage
Requirements
  • Excellent written/verbal English communication skills preferably trained in US (Voice & Accent)
  • Ability to work independently and work well within and across teams
  • Work from office & US time zone
  • Dallas
  • Detroit
  • Hannover
  • Vienna
  • London
  • Pune
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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.