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Optimizing Sales with a Digital Sales Assistant for an Import-Export Company

Casestudy KAPS Lead Management Import-Export company Sales Process

Client Overview

A renowned import-export company faced challenges related to manual lead management, inconsistent sales processes, and high lead acquisition costs. To resolve these issues, e-Zest developed a customized Knowledge Assistant based on the KAPS framework.

This digital sales assistant automated lead management tasks, standardized the sales process, and employed predictive analytics to optimize lead acquisition spending. Our solution resulted in substantial business benefits, including:

  • Approx. 35% increase in the volume of generated lead
  • About 20% improvement in lead conversion rates
  • Approx. 30% reduction in lead acquisition costs

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e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.