Application Lifecycle Management

The e-Zest Service Offerings:

• Support services available for applications, middleware platforms and technologies
  • The application operations includes – 24×7 monitoring of applications for availability, performance, capacity and batch monitoring/management
  • Production Support – Includes a detailed analysis of incident, incident resolution and problem management activities
  • Release and Change Support- Involves setting up of various test environments
  • Middleware Product Support – Includes product administration activities such as monitoring, user administration and so on
• The business applications of our partners are managed and operated on a 24×7 basis. We provide secure, high performance platform to businesses
• Our services timely and offered at exciting prices
• The Application support delivery is transformed to a “Managed Applications Operation (MAO)” service model with predictable service levels
• TQM through well defined processes and ITIL best practices
• Stringent service management
• Thanks to our global scale and experience, our clients achieve high performance. Application management costs can be reduced by up to 50% for certain applications and productivity can be increased up to 30 %
• Response and resolution time is improved by up to 20% for certain applications
• Higher ticket resolutions at Level 1 itself. Reduction in trouble tickets by up to 50% and service request backlogs by 65%
• COEs build around J2EE, .NET technologies and products
• A transition toolkit and framework for efficient transition with minimal risk
• ISO 27001:2013 certified organization with services aligned to the ITIL framework
• Access provided to specialized scarce skills as and when needed and variable staffing provided as per business circumstances
• Single point of contact for service delivery
• Monitor all components – early warning
• Backup & Restore management
• Improve continuity
• Improve management of daily operational systems
• Install routine software patches and feature packs
• The program set up for holistically managing an  application has the following set of services :
  • Level 1 support, defect resolutions, quality control, development of enhancements and application monitoring and control
• Key factors in the e-Zest success formula:
• Appropriate SLAs – Our management services are delivered through pre-defined SLAs agreed upon between the service provider and customer. Once this is defined, we ensure that we create systems to track data on a real-time basis for development of the required SLA reports.
• Global Delivery Model – This guarantees round-the-clock support with global teams
• Strong Application Management Processes: – Structured and smooth operational processes with a strong focus on good communication between the team members and the customer.
• Right Skills – Experts with excellent problem solving, technical and communication skills.
• Close Client Coordination- Our team works transparently and has long-term associations with our partners. We try to not only meet but surpass customer expectations.

e-Zest brings significant value to your organization through its successful multi pronged approach encompassing:

• Transition (covering activities like due diligence, knowledge acquisition, primary support and so on)
• Transformation (covering gap analysis, identification and implementation of solution components)
• Continuous Improvement (based on best practices)

We craft productive and efficient software applications which benefit our partners. To explore solutions for your business, write to us at info@e-zest.com.