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Remote Infrastructure Management (RIM)

Delivering business value through high quality services

At e-Zest we offer, dedicated services to cater all requirements of our customers for: Availability of skills, Consolidation, Proactive Support, Flexibility

Key differentiators of e-Zest:

  • The delivery of quality services that create long term competitive advantage and business value for customers.
  • Managing the Infrastructure Lifecycle
  • ITIL process alignment
  • Secured Delivery Channels

The  e-Zest Service Offerings:

End User Computing

  • Help Desk Support
  • Centralized Desktop Management

Datacenter Services

  • Server Management
  • Database Management
  • Storage Consolidation
  • Enterprise Backup Management & Data Protection
  • Messaging & Collaboration Service
  • Virtualization
  • Information Security

Network Services

  • Network Monitoring
  • Network Management

Service Delivery

  • 24 x 7 x 365 support by e-mail, chat, or phone from anywhere in the world
  • On-demand technical support
  • Dedicated team of highly skilled and certified Administrators and Engineers
  • e-Zest uses secure, auditable, and highly-functional remote management tools to access, monitor, and fix problems with servers, network devices, desktops, storage, printers, and any other devices on your network
  • The e-Zest ITIL – adhered SLA driven service delivery enables the smooth functioning of the mission critical IT Systems and infrastructure

The e-Zest RIM Services include the following:

Desktop Management Server Support Network Management
Helpdesk IT Asset Management Infrastructure Optimization
Application Management OS Management Database Management
Compliance NOC Services Data Center Management
Migration Services Disaster Recovery Remote Staff Augmentation

The e-Zest Methodology:

  • Identify & Propose
  • Plan
  • Do
  • Check
  • Act
  • Hand over
  • Management
  • Proactive problem identification and Preemptive problem resolution.

e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.