Citizen Self-Help

The Citizen Self-Help app has the potential to be one of the most important tools of self empowerment. Citizens can use it for anything from reporting a public issue, along with a picture if need be, to getting status updates on their mobile devices. This app will help agencies respond to citizens more quickly and efficiently. It can provide municipalities with a streamlined, cost-effective approach to managing government-wide operations including call centers and field crews that respond to requests for service.

The app that e-Zest will develop for you can be of help to authorities to open a new convenient self-service channel for citizens, automate processes, and accelerate service provisioning. The software can aid all levels of government to achieve greater efficiencies and cost savings in service delivery. This can allow local governments to communicate and respond faster, resulting in higher quality of service and increased constituent satisfaction.

A Citizen Self-Help app will help you bring your services closer to the citizens and greatly reduce your call-center workload.