In Store Solutions

The Customer Experience

He profits most who serves best! This is why in business; you get what you want by giving others what THEY want, and this can be ensured by making sure that the customer’s in-store experiences the best he/she has ever had. At e-Zest, we believe in the policy of ‘Client-Comes-First’, and as a retailer, every customer for you is an important client. Even those who come with the sole intention of ‘window-shopping’ can be influenced to buy provided their shopping experience is undeniably ‘top-notch’! Enterprise Mobility has now enabled retailers to take consumer experience to another level, by implementing marketing strategies based on detailed consumer insight, resources & trends and mobile technology solutions that help them connect with their consumers and ensure multiple re-visits by existing and new consumers.

In Store Solutions

You may have a store in the best of shopping centre and in the strongest catchment area, but what proves your retail strategies’ efficiency and effectiveness is whether consumers visit your store again after the first time they shopped there, or not. Retail, nowadays is highly customer driven, as opposed to its original boom as a push-driven endeavor/industry. Customers need to feel the personalized approach that you have taken to influence their buying decisions, and this is where Mobile In-Store Solutions play a major role. Following are the benefits of the same:

• Mobile In-store solutions can help facilitate
  • In-store mobile technology, refined renewal/replacement/replenishment strategies
  • Cutting-edge operations management to enhance customer service and optimize operations
• Revolutionary and all inclusive back and front-office management capabilities help optimize in-store operations
• Leverage customer data for satisfactorily delivering customization requests generated by individual stores
• Manage multiple business formats and sales channels with a single, scalable system
• Facilitation of a multi-channel environment for consumers with the help of in-store mobile technology which endows instant access to consumers and thus improves customer satisfaction, customer service and store efficiency
• Other than the core retail application, other services that can be offered are Sales Analytics, Billing Analytics, CRM, Sales Audit, Loss Prevention, Customer Liability and a centrally administered in-store e-learning tool helpdesk.