Building scalable enterprise digital commerce for a global pharma giant
Digital transformation around the e-commerce services across multiple geographies and business divisions for a globally leading pharma company.
Interaction Management System is a CRM solution which help organiza-tions to build, manage and server their customer better. With help of IMS companies can give Responsive Technical Support, Immediate Access To Order Status, Improved Response Time and better delivery to meet customer requirements.
IMS is designed and developed by the e-Zest Solutions Ltd. is an enterprise wide integrated, digital call recording and call logging system that intelligently monitors calls and selectively records conversations. Robust and flexible, the system can be programmed to record all calls or only specific calls. The integrated player provides on- demand retrieval of recordings in crisp, digital sound.IMS links PC intelligence with telephones, enabling the emergence of a powerful and flexible work environment. It improves performance, both inside and outside the workplace. By harnessing the power of CTI tech-nology, IMS provides meaningful applications to businesses. IMS gives a control to managers to evaluate employee’s efficiency and dedication, atthe same time it assists employs to communicate smoothly with thecustomers.IMS CTI data-rich call records and vast on-line storage let you retrieve recordings fast (in seconds instead of hours or days), and provide quick attentive service. Recordings can be stored locally on the PC or on the LAN for playback at any time. In fact, your executives, agents, or managers can instantly access voice recordings right from their desktops and easily email mp3 / wave files to customers, supervisors, help desk employees or anyone who requires verification of a conversation. They have more of the information they need to take care of customers in a single phone call, saving time, money, and something potentially far more valuable: your company’s reputation.This system is useful for: Service industry, Stockbroking firms, Callcentres, Investigation agencies, Security agencies, Defence organisations , Financial Institutions , Police Control Centers.Features
A smart-case typically houses a battery pack, the main controller board and the electromechanical components that interface with the buttons/ports of the phone/tablet that fits into it. The need was to develop uniform solution across various platforms Android to Windows-based tablets and phones.
e-Zest is a leading digital innovation partner for enterprises and technology companies that utilizes emerging technologies for creating engaging customers experiences. Being a customer-focused and technology-driven company, it always helps clients in crafting holistic business value for their software development efforts. It offers software development and consulting services for cloud computing, enterprise mobility, big data and analytics, user experience and digital commerce.